Frequently Asked Questions

Where is Yuna Boutique Sydney located?
Yuna Boutique Sydney is an online boutique inspired by the vibrant style of Sydney, Australia. We’re committed to bringing curated, high-quality fashion directly to your doorstep, no matter where you are in Australia!

How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. Simply click the link in your email to track your package, or enter the tracking number on our website’s “Track My Order” page.

How long will it take to receive my order?
Orders typically arrive within 7-15 business days. However, please note that delivery times may vary depending on your location. We’ll do our best to get your order to you as quickly as possible!

Do you offer free shipping?
Yes! We offer free standard shipping on all orders across Australia. No minimum purchase required.

What is your return policy?
We want you to be 100% satisfied with your purchase. If you’re not completely happy, you can return any item within 30 days of delivery. Items must be in original condition with tags attached. Please visit our Returns page for more details on how to initiate a return.

How do I initiate a return?
To start a return, please contact our Customer Service team at support@yunaboutiquesydney.com with your order number and the items you wish to return. We’ll guide you through the return process and provide instructions.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal for secure and convenient checkout.

Can I change or cancel my order?
Once an order has been placed, it begins processing immediately. However, if you need to make any changes, please contact us within 24 hours at support@yunaboutiquesydney.com, and we’ll do our best to assist.

Do you ship internationally?
Currently, Yuna Boutique Sydney ships within Australia only. Stay tuned for international shipping updates in the future!

How can I contact customer support?
We’re here to help! For any questions or assistance, please reach out to our Customer Service team at support@yuna-boutique-sydney.com. We aim to respond within 1 working day.